Frequently asked questions
Booking, prices, luggage, flight delays: the essentials before you book.
01
Booking
How far in advance should I book?
We recommend booking at least 24 hours ahead, particularly for airport transfers and private tours. Last-minute requests are accepted subject to availability: contact us directly by phone or WhatsApp for the fastest reply.
How does booking work?
You complete the quote form or write to us directly. We confirm availability and a firm price. Once you agree, you receive the pick-up details: your chauffeur’s name, the vehicle, the meeting point and a direct number.
Can I change or cancel my booking?
Yes. Changes are possible at any time, subject to availability. Cancellation is free of charge up to 24 hours before pick-up; beyond that, our terms and conditions apply.
02
Prices and payment
Are your prices fixed?
Yes. The price is calculated at booking and confirmed in writing. It does not change with traffic or with the actual duration of the journey. Tolls and fuel are included.
Which payment methods do you accept?
Card, bank transfer and cash. Corporate clients can be set up with monthly invoicing on a company account.
Is a tip expected?
No. The price quoted is complete. A tip is of course appreciated if you were happy with the service, but it is never expected.
03
Airports and flights
What happens if my flight is delayed?
Your chauffeur tracks your flight in real time and adjusts his arrival. A flight delay never incurs a surcharge: waiting time is counted from the actual landing, and 60 minutes are included.
Where will my chauffeur meet me at the airport?
In the arrivals hall, after customs, holding a sign with your name. You receive his direct number before your flight, along with the exact meeting point for your terminal.
Do you serve Beauvais and Le Bourget?
Yes, as well as Charles-de-Gaulle and Orly. At Le Bourget, planeside access is possible depending on the FBO operator.
04
On board
How much luggage can I bring?
A saloon comfortably takes 2 to 3 suitcases for 2 to 3 passengers. Beyond that we recommend the V-Class, which takes 6 to 8 pieces. Tell us your volumes when booking and we will match the vehicle.
Do you provide child seats?
Yes, on request and at no extra charge: baby seat, child seat or booster. Please give us the child’s age and weight when booking.
Do your chauffeurs speak English?
A number of our chauffeurs are fluent in English. Mention it when booking and we will assign an English-speaking chauffeur to your journey.
Are pets allowed?
Yes, animals in a carrier are welcome. For larger animals, please let us know in advance so we can arrange a suitable vehicle.
Booking
Your next journey starts here.
Airport transfer, business travel or private tour: SafeDriveTo turns every journey into a premium experience.